Wahoo are pretty amazing to say the least

Hello dear reader. I thought I would update you on the state of play in terms of my Wahoo Roam. Having contacted Wahoo's customer service I have to say it has been nothing short of incredible. I will explain. 

You might have read on my previous blog post CLICK HERE that my trusty Wahoo Roam pretty much gave up the ghost in terms of its battery keeping the charge. Contacting Wahoo, they asked me to perform a few tests so that the battery data could be verified. I didn't have the receipt as I could not find it at all but then it dawned on me that I may have actually bought it from Wahoo. Once all this had been sorted out, I confirmed my address and was informed that a replacement unit would be out to me within 5-7 working days. To my amazement and shock, the tracking information came through a few hours later and in a little over 24-hours the replacement was delivered. 

I had a Roam V1 and I was sent the V2 unit - possibly as the V1 is pretty much out of production. I do not know if this is a refurbished unit but I can say it does appear to be as new. 

Taking it out on a ride, the battery life is back to what I remember my original to be like and the V2 has some slight enhancements to the screen, its GPS prowess, the raised buttons and the fact it is now charged via USB C rather than Micro USB. 

I bought the Roam in 2019 and used it frequently in all weather conditions. It helped me to navigate to all sorts of destination and has been indispensable. Wahoo's customer service has been incredible and my loyalty to them is pretty much confirmed by this and previous interactions. I can see it helping me on all sorts of adventures.

Until next time, stay safe out there people.